Fair Practice Code

Jayant India Nidhi Limited

A. PREAMBLE / INTRODUCTION

The Fair Practice Code (FPC) has been formulated by Jayant India Nidhi Ltd. ("the Company") with the objective of promoting fairness, transparency, and ethical conduct in all its business operations. This Code aims to strengthen customer trust, ensure responsible practices, and foster long-term relationships between the Company and its customers.

The FPC shall be applicable to all offices of the Company, including the Head Office at Gurgaon, Haryana, Regional Offices, and Branches across Delhi and Haryana. All employees and officers of the Company are required to strictly adhere to this Code.

For the purpose of this Code, the term "Customer" shall include shareholders / members of the Company and vice versa.

B. OBJECTIVES

The objectives of this Fair Practice Code are to:

• Adopt best practices in all dealings with customers.
• Establish and maintain high service standards to ensure customer satisfaction.
• Conduct business in a transparent, fair, ethical, and legally compliant manner.
• Provide complete and accurate information to customers and prospective customers to support informed decision-making.
• Build a growing base of satisfied customers while avoiding association with individuals having doubtful credentials or criminal backgrounds.

C. DECLARATIONS & COMMITMENTS

The Company hereby declares and commits that:

• It shall comply with all applicable laws, regulations, and guidelines issued by statutory and regulatory authorities.
• It shall strive to deliver efficient, professional, and courteous services at all its offices.
• It shall continuously review and upgrade its internal systems, processes, and benchmarks in line with industry best practices.
• It shall not discriminate against any customer on grounds of religion, caste, gender, or language.
• It shall provide clear, accurate, and complete information regarding its products and services and shall not issue misleading advertisements or communications.
• It shall not introduce products or services containing hidden charges or lacking transparency.
• It shall communicate with customers in the local language and in English upon request.
• It shall take all reasonable steps to ensure safe custody of securities pledged by customers and compensate for any loss or damage occurring while under Company custody.
• It shall not take unfair advantage of any unintentional or clerical mistakes made by customers.
• It shall maintain an effective Grievance Redressal Mechanism with a clear escalation matrix.
• The Fair Practice Code shall be displayed at all Company premises and provided to customers on request.

D. FAIR PRACTICES

I. Loans – Terms & Conditions, Interest Rates & Charges

Loan application forms shall be made available free of cost in the local language at all branches, along with a list of required documents. An acknowledgment shall be issued upon receipt of a completed application. Loan decisions shall be communicated promptly, and loan disbursement shall normally be carried out immediately upon acceptance of security.

All material information relating to loans, including eligible amount, interest rate, charges, penal interest, calculation methodology, and rebates, shall be disclosed prior to sanction.

A loan sanction letter shall be issued detailing all terms and conditions in a language understood by the customer. The letter shall serve as confirmation of receipt of pledged security.

Any change in loan terms, including interest rates, that may adversely affect the customer shall be communicated in advance, except in exceptional circumstances.

II. Marketing & Promotion

The Company shall not solicit deposits or loans through public advertisements. Information regarding schemes shall be circulated privately among members.

Interest rates shall be fair and reasonable, based on factors such as cost of funds, risk profile, and regulatory guidelines, and aligned with industry standards.

Complete and updated information on loan schemes, rates, and charges shall be prominently displayed at branches and communicated to members periodically.

III. Recovery of Dues, Lien & Return of Security

Loans shall generally not be recalled before maturity unless required due to exceptional circumstances, with prior notice to the customer.

The Company shall follow ethical recovery practices and shall not use coercive measures.

Pledged security shall be returned promptly upon full settlement in the same condition as received. Any damage attributable to the Company shall be repaired or compensated.

The right of lien shall be exercised only after proper intimation to the customer and in accordance with applicable laws.

Receipts shall be issued for all payments made by customers.

The Company shall provide reminders and statements of account as a customer service initiative.

Disposal of security shall be considered only as a last resort and strictly in accordance with legal procedures, following due notice to the customer.

IV. Customer Service & Grievance Redressal

The Company shall take proactive steps to prevent customer grievances.

Customers may repay dues at any branch; however, delivery of security shall be made at the original disbursement branch.

A structured Grievance Redressal Mechanism shall be displayed at branches and on the website.

Employees shall be regularly trained to ensure courteous and ethical behavior.

Time norms for various services shall be displayed to enhance transparency.

Special consideration shall be given to issues faced by economically weaker sections.

V. Miscellaneous

Business hours, holidays, and any changes thereto shall be clearly displayed at all branches.

Customer information shall remain confidential and shall not be shared except as required by law or regulatory authorities.